1. At Craftyn Indoroots Pvt Ltd (“Craftyn”, “we”, “our”, or “us”), we are committed to protecting the privacy, confidentiality, and security of our customers, website visitors, artisans, and business partners. This Privacy Policy explains how we collect, use, process, store, and safeguard personal information when you access our website, purchase products, communicate with us, or otherwise interact with our services. By using our website and services, you consent to the practices described in this Privacy Policy.
2. Craftyn Indoroots Pvt Ltd is an India-based company engaged in the promotion, curation, and sale of premium handcrafted products including carpets, home décor, textiles, Cloths, artisan lifestyle collections and other than carpets items. Our mission is to connect timeless craftsmanship with modern luxury while maintaining transparency and trust in all our business operations. Users may contact us for general or privacy-related concerns through our website at www.craftyn.in or via email at craftynindorrots@gmail.com
3. When users interact with our website, we may collect personal information such as name, email address, phone number, billing and shipping address, account details, and transactional information related to purchases, payments, deliveries, returns, and customer service interactions. We may also collect technical information including IP address, browser type, operating system, device information, cookies, website usage behavior, and referral sources.
4. This information is collected for legitimate business purposes including order processing, payment verification, shipping and delivery management, customer support, fraud prevention, legal compliance, website optimization, user experience enhancement, and communication regarding orders, services, promotional campaigns, and product updates. In certain cases, data may also be processed based on user consent, such as subscribing to newsletters or marketing communications.
5. Our website may additionally collect limited behavioral and preference data to personalize the browsing experience, recommend products, improve website performance, and better understand customer interests and purchasing trends.
6. If visitors leave comments, reviews, testimonials, or feedback on the website, we may collect the information displayed in the comment form along with the visitor’s IP address and browser details to help detect spam, abuse, unauthorized activity, and maintain website security. Any information voluntarily submitted in public sections of the website may become publicly visible.
7. Users who upload photographs, reviews, or other media content to the website should understand that such content may become publicly accessible. We advise users not to upload media files containing embedded location information or sensitive personal information. Craftyn Indoroots Pvt Ltd shall not be responsible for information voluntarily disclosed by users through uploaded content.
8. When users contact us through inquiry forms, customer support forms, or other communication channels available on the website, we may collect information such as name, contact details, and message content for the purpose of responding to inquiries, resolving customer issues, improving services, and maintaining business records. Such communications may be retained for a reasonable period for customer service, administrative, legal, or security purposes.
9. Our website may use cookies and similar tracking technologies to improve website functionality, maintain shopping cart operations, remember user preferences, analyze visitor behavior, personalize content, and support marketing activities. Cookies help us enhance the overall browsing experience and optimize website performance. Users may choose to disable cookies through their browser settings; however, some website features may not function properly if cookies are disabled.
10. We may use analytics services and tools, including third-party analytics providers such as Google Analytics, to understand website traffic patterns, customer engagement, user preferences, and website performance. These tools may collect anonymous or aggregated information regarding user activity on the website. Such information helps us improve our services, optimize content, and enhance customer experience. Users may opt out of certain analytics tracking features through browser settings or available third-party opt-out mechanisms.
11. Craftyn Indoroots Pvt Ltd may share limited personal information with trusted third-party service providers involved in payment processing, shipping and logistics, cloud hosting, analytics, communication services, website maintenance, fraud prevention, and regulatory compliance. Such sharing is limited strictly to the information necessary for providing these services and supporting legitimate business operations.
12. Payment transactions may be processed through secure third-party payment gateways. We do not store sensitive payment card information directly on our servers. We may also disclose personal information if required under applicable laws, legal proceedings, regulatory requests, or to protect the rights, safety, and integrity of Craftyn, its users, or the public.
13. We do not sell, rent, or trade users’ personal information to unrelated third parties for commercial gain.
14. We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including operational, legal, tax, accounting, dispute resolution, and regulatory requirements. Customer transaction records, invoices, and related documentation may be retained for statutory compliance purposes under applicable Indian laws. Marketing preferences and communication records may be retained until users opt out or request deletion, subject to legal obligations.
15. Subject to applicable laws, users may request access to their personal information, correction of inaccurate information, restriction of processing, withdrawal of consent, deletion of personal data, or other applicable privacy rights. Users may contact us at privacy@craftyn.in to exercise such rights. For security purposes, we may verify the identity of individuals before processing such requests.
16. Information collected through our website may be processed or stored in India or on secure servers located in other jurisdictions through trusted cloud and technology service providers supporting our operations. Where international data transfers occur, we take commercially reasonable steps to ensure that appropriate safeguards and data protection measures are maintained in accordance with applicable legal standards.
17. Users may contact Craftyn Indoroots Pvt Ltd regarding privacy concerns, data requests, grievances, or policy-related questions through the following channels:
18. Email: craftynindoroots@gmail.com and website: www.craftyn.in
19. We implement commercially reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction. These measures may include SSL encryption, secure payment systems, access restrictions, password protections, firewall security, malware monitoring, periodic security reviews, and controlled internal access to sensitive information. While we strive to maintain high security standards, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
20. In the event of an actual or suspected data breach, unauthorized access incident, or cybersecurity threat, we may take appropriate steps including internal investigation, containment measures, security remediation, system monitoring, and notification to affected individuals or regulatory authorities where required under applicable laws.
21. We may receive limited information about users from payment providers, logistics partners, analytics services, marketing platforms, advertising networks, or social media integrations for the purpose of fraud prevention, transaction verification, customer support, personalization, and service improvement.
22. Certain automated systems and technologies may be used to improve website functionality, detect fraudulent activity, personalize product recommendations, optimize marketing communications, and enhance customer experience. However, Craftyn does not make legally significant decisions solely through automated processing without meaningful human involvement.
23. Craftyn Indoroots Pvt Ltd endeavors to comply with applicable Indian laws and regulations relating to privacy, data protection, information technology, consumer protection, and e-commerce operations, including the Information Technology Act, 2000 and applicable provisions of the Digital Personal Data Protection Act, 2023, where relevant. Users accessing the website from outside India are responsible for compliance with their local laws and regulations.
24. Our website and services are intended for individuals above the age of 18 years. We do not knowingly collect personal information from minors. If we become aware that personal information of a child has been inadvertently collected, we may take reasonable steps to delete such information promptly.
25. Craftyn Indoroots Pvt Ltd reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice. Updated versions will be published on www.craftyn.in, and continued use of the website after such updates shall constitute acceptance of the revised policy.
26. By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, processing, storage, and use of your information as described herein.