Welcome to Craftyn Indoroots Pvt Ltd (“Craftyn”, “Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, products, services, digital platforms, and related transactions.

By accessing, browsing, registering, purchasing, or otherwise using this website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, Warranty Policy, and any other policies published on the website.

If you do not agree with these Terms & Conditions, you are advised not to use this website or its services.

1. Website Use & Eligibility

The website is intended to facilitate the online browsing and purchase of handcrafted carpets and rugs offered by Craftyn Indoroots Pvt Ltd.

Use of this website is permitted only to individuals who:

• Are capable of entering into legally binding contracts under applicable law;
• Are at least 18 years of age, or are accessing the website under the supervision of a parent or lawful guardian;
• Use the website for lawful and legitimate purposes only.

By using the website, you represent and warrant that all information provided by you is accurate, current, and complete.

2. Product Representation & Handcrafted Variations

Craftyn carpets and rugs are handcrafted artisan products. Due to the handmade nature of the products, slight variations in:

• Color;
• Texture;
• Weave;
• Pattern;
• Dimensions;
• Knotting;
• Finish;
• Shading;
• Surface irregularities;

may naturally occur and shall not be considered defects or grounds for dispute, return, or claim.

Product images displayed on the website are intended for illustrative purposes only. Actual appearance may vary depending on:

• Device display settings;
• Screen resolution;
• Lighting conditions;
• Photography techniques;
• Natural material characteristics.

While we make commercially reasonable efforts to accurately display products, Craftyn Indoroots Pvt Ltd does not guarantee exact color, texture, or appearance matching between website images and delivered products.

3. Pricing, Orders & Availability

All prices displayed on the website are subject to change without prior notice.

Craftyn Indoroots Pvt Ltd reserves the right to:

• Modify pricing, offers, discounts, or product specifications at any time;
• Limit quantities available for sale;
• Refuse or cancel orders at its sole discretion;
• Cancel transactions arising from pricing errors, technical inaccuracies, suspected fraud, stock unavailability, or operational limitations.

An order shall be deemed accepted only upon successful confirmation and dispatch by Craftyn Indoroots Pvt Ltd.

Receipt of an order confirmation email does not constitute final acceptance of the order.

4. Payments & Transaction Security

Payments may be processed through authorized third-party payment gateways, banking institutions, and payment service providers.

Craftyn Indoroots Pvt Ltd:

• Does not store complete card or banking credentials unless required under applicable legal or secure payment standards;
• Shall not be liable for losses arising from unauthorized transactions caused by customer negligence, banking failures, phishing attacks, or third-party payment gateway issues beyond our reasonable control.

Customers are responsible for ensuring:

• Accuracy of payment information;
• Availability of authorized payment methods;
• Compliance with applicable banking and financial regulations.

5. Shipping, Delivery & Risk Transfer

Delivery timelines provided on the website are estimates only and may vary due to:

• Logistics constraints;
• Weather conditions;
• Customs clearance;
• Operational delays;
• Force majeure events;
• Remote-area serviceability.

Craftyn Indoroots Pvt Ltd shall not be liable for delays caused by third-party logistics providers or circumstances beyond reasonable control.

Risk and responsibility for the product may transfer to the customer upon successful delivery, acknowledgment, or attempted delivery at the provided address, subject to applicable law.

Customers are advised to inspect shipments immediately upon delivery and report any concerns within the prescribed timeline under the applicable Return Policy.

6. Intellectual Property Rights

All content available on the website, including but not limited to:

• Logos;
• Product designs;
• Artwork;
• Text;
• Product descriptions;
• Images;
• Graphics;
• Videos;
• Website layout;
• Software;
• Branding elements;

are the exclusive intellectual property of Craftyn Indoroots Pvt Ltd or its licensors and are protected under applicable copyright, trademark, intellectual property, and related laws.

No part of the website or its content may be:

• Reproduced;
• Copied;
• Modified;
• Distributed;
• Published;
• Commercially exploited;
• Reverse engineered;
• Scraped or data-mined;

without prior written consent from Craftyn Indoroots Pvt Ltd.

Unauthorized use may result in legal action.

7. Prohibited Activities

Users shall not:

• Use the website for unlawful, fraudulent, or malicious purposes;
• Interfere with website operations, servers, or security systems;
• Upload harmful code, malware, viruses, or disruptive software;
• Attempt unauthorized access to systems or accounts;
• Misrepresent identity or impersonate another person;
• Post false, defamatory, obscene, abusive, misleading, hateful, or unlawful content;
• Violate intellectual property, privacy, or contractual rights;
• Engage in data extraction, automated scraping, or unauthorized commercial use.

Craftyn Indoroots Pvt Ltd reserves the right to suspend or terminate access for violations of these Terms.

8. User Content & Reviews

Customers may submit reviews, feedback, comments, suggestions, photographs, or testimonials, provided such content:

• Is lawful and non-infringing;
• Does not violate rights of third parties;
• Is not defamatory, misleading, abusive, obscene, discriminatory, or unlawful.

By submitting content, you grant Craftyn Indoroots Pvt Ltd a non-exclusive, royalty-free, perpetual, irrevocable, worldwide right to:

• Use;
• Reproduce;
• Modify;
• Publish;
• Translate;
• Display;
• Distribute;
• Use for promotional or marketing purposes

across any media platform without further compensation or notice.

Craftyn Indoroots Pvt Ltd reserves the right to moderate, remove, reject, or edit user-generated content at its sole discretion.

9. Third-Party Links & Services

The website may contain links to third-party websites or services for convenience or reference purposes.

Craftyn Indoroots Pvt Ltd:

• Does not control third-party platforms;
• Does not endorse third-party content, products, or services;
• Shall not be responsible for third-party website availability, practices, security, or content.

Users access third-party services entirely at their own risk.

10. Disclaimer of Warranties

To the maximum extent permitted under applicable law, the website, products, services, and content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

Craftyn Indoroots Pvt Ltd does not guarantee:

• Uninterrupted or error-free website operation;
• Continuous website availability;
• Complete accuracy of content;
• Compatibility with all devices or browsers;
• That products will meet every subjective expectation of the customer.

Except as expressly stated under the applicable Warranty Policy, all implied warranties including merchantability, fitness for purpose, and non-infringement are expressly disclaimed to the extent permissible under law.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Craftyn Indoroots Pvt Ltd, its directors, employees, affiliates, agents, service providers, and partners shall not be liable for:

• Indirect, incidental, punitive, special, or consequential damages;
• Loss of profits, revenue, business opportunity, goodwill, or data;
• Delivery delays;
• Product misuse or improper maintenance;
• Third-party logistics failures;
• Technical interruptions or cyber incidents;
• Unauthorized access or payment fraud beyond reasonable control.

In all circumstances, the aggregate liability of Craftyn Indoroots Pvt Ltd shall not exceed the actual purchase value of the relevant product giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Craftyn Indoroots Pvt Ltd and its affiliates from any claims, liabilities, damages, losses, costs, or legal expenses arising out of:

• Your violation of these Terms;
• Misuse of the website;
• Violation of law or third-party rights;
• Fraudulent activity or negligence attributable to you.

13. Force Majeure

Craftyn Indoroots Pvt Ltd shall not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to:

• Natural disasters;
• Pandemic or epidemic situations;
• Government restrictions;
• Internet failures;
• Transportation disruptions;
• Labor disputes;
• Power outages;
• Cyber incidents;
• Acts of war or civil unrest.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from use of the website, products, or services shall be subject to the exclusive jurisdiction of the competent courts located in Uttarakhand, India.

15. Modification of Terms

Craftyn Indoroots Pvt Ltd reserves the right to modify, revise, update, or discontinue any part of these Terms & Conditions, website content, policies, products, or services at any time without prior notice.

Continued use of the website following such updates shall constitute acceptance of the revised Terms.

16. Contact Information

For any questions, concerns, or legal notices regarding these Terms & Conditions, please contact:

Craftyn Indoroots Pvt Ltd
Email: craftynindoroots@gmail.com
Website: www.craftyn.in