At Craftyn Indoroots Pvt Ltd, we take pride in preserving the heritage of handcrafted carpets and rugs through exceptional craftsmanship, premium materials, and rigorous quality standards. Every product is carefully inspected prior to dispatch to ensure quality and authenticity.

This Warranty Policy outlines the limited warranty coverage applicable to carpets and rugs purchased from Craftyn Indoroots Pvt Ltd and is intended to protect customers against verified manufacturing defects only.

1. Limited Warranty Coverage

Eligible carpets and rugs sold by Craftyn Indoroots Pvt Ltd are covered under a limited warranty against verified manufacturing defects for the applicable warranty period mentioned below, commencing from the original date of purchase.

This warranty is:

• Applicable only to the original purchaser;
• Non-transferable;
• Valid only upon submission of valid proof of purchase;
• Subject to inspection, verification, and approval by Craftyn Indoroots Pvt Ltd.

2. Warranty Coverage by Product Category

Carpet / Rug Type	Warranty Period
Hand Knotted, Tibetan & Patchwork Carpets	24 Months
Hand Tufted, Handloom, Flat Weave, Shag & Hand-Woven Rugs	6 Months

The warranty period shall commence from the original invoice date.

3. Expected Product Lifespan (With Proper Care)

The expected lifespan of handcrafted carpets and rugs may vary depending on usage conditions, maintenance practices, environmental exposure, and foot traffic.

Product Type	Approximate Lifespan
Hand Tufted / Handloom / Flat Weaves / Dhurries / Moroccan Rugs	5–8 Years
Low Knot Hand Knotted Carpets (30–80 Knots)	8–12 Years
Medium Knot Hand Knotted Carpets (100–180 Knots)	8–15 Years
High Knot Hand Knotted Carpets (200–300+ Knots)	15–25+ Years

The above estimates are indicative in nature and shall not constitute a guarantee of durability or product life.

4. How to Report a Warranty Claim

If you believe your carpet or rug has a manufacturing defect covered under this Warranty Policy, you may contact us through:

• Email: craftynindoroots@gmail.com

To process the claim, customers must provide:

• Minimum 3–5 clear photographs showing the affected area/product condition;
• Original invoice or proof of purchase;
• Brief description of the issue and usage conditions.

Craftyn Indoroots Pvt Ltd reserves the right to request additional photographs, videos, inspection details, or return of the product for verification purposes.

5. Resolution Process

Upon successful verification of a manufacturing defect, Craftyn Indoroots Pvt Ltd may, at its sole discretion:

• Repair or restore the affected product;
• Replace the affected product or defective portion;
• Offer store credit or another commercially reasonable resolution.

Replacement shall generally be considered only where repair or restoration is not technically or commercially feasible.

6. What Is Covered Under Warranty

The warranty is limited solely to verified manufacturing defects arising from workmanship or material quality under normal residential use and proper maintenance conditions.

Examples may include:

• Structural weaving defects;
• Abnormal seam failure;
• Material defects resulting from manufacturing processes.

All claims shall be subject to technical assessment and approval by Craftyn Indoroots Pvt Ltd.

7. What Is Not Covered Under Warranty

The following conditions shall not be treated as manufacturing defects and are specifically excluded from warranty coverage:

• Fiber shedding or linting;
• Sprouting, yarn pulls, or isolated tuft loss;
• Minor irregularities inherent to handcrafted products;
• Variations in color, weave, texture, dimensions, pattern, or finish;
• Natural fading or discoloration caused by sunlight, humidity, moisture, environmental exposure, or cleaning agents;
• Folding, rolling, or pressure marks caused during packaging or storage;
• Matting, crushing, flattening, or pile compression due to foot traffic or furniture placement;
• Temporary odors resulting from packaging, wool, dyes, or natural fibers;
• Damage caused by pets, insects, rodents, stains, burns, cuts, liquids, chemicals, or misuse;
• Improper cleaning, washing, vacuuming, storage, or maintenance;
• Damage arising from commercial, hospitality, institutional, or outdoor usage unless expressly approved;
• Unauthorized repairs, alterations, or modifications;
• Normal wear and tear associated with regular usage over time.

Handcrafted carpets and rugs may contain natural variations that are characteristic of artisan-made products and contribute to their uniqueness and authenticity.

8. Customer Care & Maintenance Responsibility

Customers are responsible for:

• Following recommended care and maintenance practices;
• Using appropriate cleaning methods;
• Protecting products from excessive sunlight, moisture, and environmental exposure;
• Rotating carpets periodically for even wear;
• Using rug pads where appropriate.

Improper maintenance or negligent handling may void warranty coverage.

9. Limitation of Liability

To the maximum extent permitted under applicable law:

• Craftyn Indoroots Pvt Ltd shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from use or inability to use the product;
• Liability, if any, shall be limited solely to repair, replacement, or refund of the original purchase price of the affected product, at the sole discretion of the Company;
• Warranty coverage shall not extend beyond the original purchaser or warranty period.

10. Rights Reserved

Craftyn Indoroots Pvt Ltd reserves the right to:

• Verify and inspect all warranty claims;
• Reject claims that do not comply with this Policy;
• Determine the final mode of resolution after technical evaluation;
• Amend, revise, suspend, or update this Warranty Policy at any time without prior notice, subject to applicable law.

11. Contact Information

For warranty-related assistance, please contact:

Craftyn Indoroots Pvt Ltd
Email: craftynindoroots@gmail.com