These Terms of Sale (“Terms”) govern the purchase and sale of handcrafted carpets and rugs through Craftyn Indoroots Pvt Ltd (“Craftyn”, “Company”, “we”, “our”, or “us”) and constitute a legally binding agreement between Craftyn Indoroots Pvt Ltd and the customer (“Customer”, “you”, or “your”).

By placing an order, making a purchase, or using our website and related services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Sale, together with our Terms & Conditions, Privacy Policy, Return & Refund Policy, Warranty Policy, and any other applicable policies published on the website.

These Terms constitute an electronic record in accordance with applicable laws and do not require physical or digital signatures.

1. Formation of Contract

1.1 Invitation to Purchase

The display, listing, advertisement, or showcasing of products on the website constitutes an invitation to customers to make an offer to purchase and shall not be deemed a binding offer by Craftyn Indoroots Pvt Ltd.

1.2 Customer Offer

By placing an order through the website, you submit an offer to purchase the selected product(s) subject to these Terms.

1.3 Order Acknowledgement

Upon placement of an order, customers may receive an order acknowledgement or confirmation email/SMS indicating receipt of the order request. Such acknowledgement does not constitute acceptance of the order.

1.4 Acceptance of Order

A binding contract of sale shall arise only upon:

• Successful processing of payment (where applicable); and
• Dispatch or shipment of the product(s) by Craftyn Indoroots Pvt Ltd.

Craftyn Indoroots Pvt Ltd reserves the right to accept, reject, cancel, or limit any order at its sole discretion before dispatch, including due to:

• Product unavailability;
• Pricing or technical errors;
• Suspected fraud or unauthorized transactions;
• Logistics constraints;
• Violation of applicable policies.

1.5 Multiple Shipments

Where an order is fulfilled through multiple shipments, each shipment may constitute a separate contract of sale.

2. Personal & Non-Commercial Use

Products offered through the website are intended for personal, residential, and non-commercial use unless otherwise expressly agreed in writing.

Customers agree not to:

• Resell products for commercial gain;
• Engage in unauthorized distribution;
• Purchase products in abnormal or bulk quantities inconsistent with normal household requirements.

Craftyn Indoroots Pvt Ltd reserves the right to restrict, refuse, or cancel bulk or suspicious orders.

3. Product Information & Handcrafted Nature

Carpets and rugs sold by Craftyn Indoroots Pvt Ltd are handcrafted artisan products.

Customers acknowledge and agree that:

• Minor variations in weave, texture, pattern, color, dimensions, knotting, or finish are natural characteristics of handmade products;
• Such variations enhance the uniqueness of the product and shall not be treated as defects;
• Product images displayed on the website are illustrative in nature and actual product appearance may vary depending upon screen settings, lighting conditions, photography, and natural materials.

While reasonable efforts are made to ensure accurate product representation, Craftyn Indoroots Pvt Ltd does not guarantee exact color, texture, or appearance matching.

4. Pricing & Taxes

4.1 Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified and are generally inclusive of applicable taxes unless stated otherwise.

4.2 Pricing Errors

Craftyn Indoroots Pvt Ltd reserves the right to correct pricing inaccuracies, typographical mistakes, or technical errors at any time without prior notice.

4.3 Taxes & Duties

Customers shall be responsible for:

• Applicable taxes;
• Customs duties;
• Import/export charges;
• Foreign exchange fees;
• Local levies or governmental charges,

as applicable under relevant laws and regulations.

International customers may be required to pay customs duties or local taxes directly to authorities or logistics providers.

5. Product Availability

All orders are subject to product availability.

Estimated dispatch or delivery timelines displayed on the website are indicative only and shall not constitute guaranteed delivery commitments.

In the event of stock unavailability or unforeseen circumstances, Craftyn Indoroots Pvt Ltd may:

• Cancel the order;
• Offer an alternative product;
• Delay dispatch with customer notification;
• Issue refund in accordance with applicable policies.

6. Payment Terms

Payments may be processed through authorized payment gateways, banks, financial institutions, or third-party service providers.

Customers agree and acknowledge that:

• Payment authorization is subject to banking and payment network approvals;
• Craftyn Indoroots Pvt Ltd shall not be liable for payment failures, transaction declines, or technical issues caused by third-party payment systems;
• Customers are responsible for providing accurate payment information.

Cash on Delivery (COD) services may be offered selectively and are subject to availability and internal approval.

7. Shipping, Delivery & Risk Transfer

7.1 Delivery

Craftyn Indoroots Pvt Ltd shall make commercially reasonable efforts to deliver products within estimated timelines.

However, delays may occur due to:

• Logistics disruptions;
• Weather conditions;
• Remote-area limitations;
• Government restrictions;
• Customs clearance;
• Force majeure events.

7.2 Inspection Upon Delivery

Customers are advised to inspect products immediately upon delivery and report transit damage, shortages, or defects within the timelines prescribed under the applicable Return Policy.

7.3 Transfer of Risk

Risk and responsibility in the product shall pass to the customer upon successful delivery or attempted delivery at the designated address, subject to applicable law.

8. Returns, Refunds & Warranty

All returns, refunds, exchanges, replacements, and warranty claims shall be governed by the applicable:

• Return & Refund Policy;
• Warranty Policy;
• Other related policies published on the website.

Customers are encouraged to review these policies carefully prior to purchase.

9. Customer Obligations

Customers agree:

• To provide accurate and complete information;
• Not to misuse the website or services;
• Not to engage in fraudulent transactions;
• To comply with all applicable laws and regulations;
• To maintain confidentiality of account credentials and passwords.

Customers shall be solely responsible for activities conducted through their account.

10. Limitation of Liability

To the fullest extent permitted under applicable law, Craftyn Indoroots Pvt Ltd, its directors, employees, affiliates, agents, logistics partners, and service providers shall not be liable for:

• Indirect, incidental, punitive, consequential, or special damages;
• Loss of profits, business, revenue, goodwill, or data;
• Delays in delivery;
• Product misuse or improper maintenance;
• Third-party payment or logistics failures;
• Technical interruptions or website downtime.

In all circumstances, the total liability of Craftyn Indoroots Pvt Ltd shall not exceed the actual purchase amount paid for the relevant product giving rise to the claim.

11. Intellectual Property

All website content, including:

• Product designs;
• Photographs;
• Branding;
• Logos;
• Text;
• Graphics;
• Layouts;
• Product descriptions;

are protected under applicable intellectual property laws and remain the exclusive property of Craftyn Indoroots Pvt Ltd or its licensors.

No content may be copied, reproduced, distributed, scraped, modified, or commercially exploited without prior written consent.

12. Force Majeure

Craftyn Indoroots Pvt Ltd shall not be liable for delays or failure in performance arising from causes beyond reasonable control, including but not limited to:

• Natural disasters;
• Pandemic situations;
• Government restrictions;
• Labor disruptions;
• Transportation failures;
• Cyber incidents;
• Internet outages;
• War, civil unrest, or acts of God.

13. Amendments

Craftyn Indoroots Pvt Ltd reserves the right to amend, update, modify, or discontinue these Terms of Sale at any time without prior notice.

Customers shall be subject to the Terms in effect at the time of placing the order unless changes are required by applicable law.

14. Severability

If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

15. Waiver

Failure by Craftyn Indoroots Pvt Ltd to enforce any provision of these Terms shall not constitute a waiver of such rights or provisions.

16. Governing Law & Jurisdiction

These Terms of Sale shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, website usage, or product purchases shall be subject to the exclusive jurisdiction of the competent courts located in Uttarakhand, India.

17. Contact Information

For any questions or concerns relating to these Terms of Sale, please contact:

Craftyn Indoroots Pvt Ltd
Email: craftynindoroots@gmail.com
Website: www.craftyn.in